Help & support
Frequently asked questions
On the left you’ll find answers for attendees, on the right for event organizers.
Didn’t find yours? Write to us.
Tickets
My ticket
Where do I find my ticket after payment?
After a successful payment we’ll send your ticket with a QR code by e-mail. You can also save it to Apple Wallet or Google Wallet, so it’s always handy on your phone at the entrance. Or you can simply print it out.
My ticket didn’t arrive. What should I do?
Check your spam / promotions folder and whether you entered the correct e-mail during purchase. If you still can’t see it, write to us at info@inviton.sk and we’ll resend it.
Can I return a ticket or get a refund?
Regarding ticket returns, please contact the organizer directly. As the ticket seller, Inviton cannot decide on returns.
If the organizer agrees to the return, Inviton will then process the refund to the account the ticket was purchased from.
Do I need to register to buy a ticket?
No. You can buy a ticket without registration. Just go through the checkout and enter the required details.
How do I get into the event with my ticket?
At the entrance you show the QR code from your ticket — on your phone (including Apple/Google Wallet) or printed. The organizer scans it and you’re in. At some events the entry may be split into multiple zones.
Payment & documents
What payment methods can I use for a ticket?
You can pay by card, via Google Pay or PayPal (PayPal with a 3.6% surcharge), or with bank buttons TatraPay, Sporopay, VÚB ePlatby, Uniplatba and Poštová banka. Payments are processed by the secure 24-pay payment system.
Is the payment secure?
Yes. All transactions go through the secure 24-pay payment gateway, so your payment details are protected.
Will I get an invoice with my ticket?
If the organizer has invoicing enabled, in the last checkout step you tick the “I want to issue an invoice” box and fill in the billing details. The invoice will then arrive by e-mail together with your ticket.
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Organizing an event
Getting started
How do I create an event and start selling tickets?
You register, click Create event and fill in the basics: name, place, time and description. You assign the event to a category (conference, workshop, festival, concert…) and set up ticket types, each of which can have its own registration form. You’ll manage all of it in under 15 minutes and creating an event is free.
How much does using Inviton cost?
The price is individual and depends on the number of events, attendee capacity and ticket price. The standard fee is 5% of the ticket price (minimum €0.60 per sold ticket). For a larger volume of events and sold tickets we can offer a lower fee.
The fee includes all costs, including payment gateway fees and related services. Creating an event and the platform are free. You only pay from actually sold tickets.
Want a tailored offer? Leave us your phone number and we’ll arrange a short video call to introduce the system.
Are free (no-charge) events possible?
Yes, we can enable free tickets. In this mode, however, the service is provided without technical support. Paid support and advanced features are part of the paid plans. If you’re interested in support, we’ll gladly send you more information.
What additional services do you offer besides ticket sales?
Besides the sale itself, you have at your disposal for example:
- digital guest lists,
- an entry control system,
- ticket sales and reservations at the box office,
- flexible pricing and reserved (numbered) seating,
- tools for marketing and informing customers.
Ticket sales & payments
What payment methods do you support for ticket sales?
Attendees can pay by card, via Google Pay and PayPal, and also with bank buttons TatraPay, Sporopay, VÚB ePlatby, Uniplatba and Poštová banka. Transactions are secured via the 24-pay payment system.
When and how do I get the money from ticket sales?
On the first Monday after the event you’ll receive a settlement protocol. You then have a week to confirm it. If you don’t respond, the following Monday we’ll send the money automatically to your account.
Can I sell tickets directly on my own website?
Yes. You can launch presale on your own website via iframe, API or plugin, or sell through the Inviton portal. You choose what suits you best.
Can I create discount codes and vouchers?
Yes. You can create discount coupons for a specific amount or a percentage, usable once or multiple times, with unlimited or time-limited validity. You can have the code generated randomly, or enter your own “promo” code as you like.
Registration & entry control
How do registration forms work?
Using an intuitive configurator you assemble dynamic forms that adapt to the entered values. For example, answering “yes” reveals another field. Each ticket type can have its own form, so you collect exactly the data you need from attendees.
How does on-site entry control work?
We have the Inviton Promoter mobile app (for iOS and Android) for scanning QR codes, or we can lend you powerful scanners. You can also look up an attendee in the guest list on a tablet, validate online or offline, and into multiple zones at once.
Can I send invitations to my contact database?
Yes. You import your database and, directly from the system, send out personalized RSVP invitations with a dynamic registration form.
Hardware, app & reports
Do you rent hardware (scanners, printers, POS, RFID)?
Yes. As needed, we’ll lend you QR code scanners, badge and card printers, a POS terminal for on-site sales, and also RFID antennas and chip cards for cashless payments and tracking attendee movement at festivals or trade fairs.
Will I get sales statistics and reports?
Yes. In the system you’ll see sales statistics and detailed attendee info in real time. All data is handled in line with GDPR, so you can use it for further communication and marketing too.
Can you make a mobile app for my event?
Yes. We’ll build a white-label app for Android and iOS with your brand: programme, networking, partners, push notifications, venue map and modules like a photo wall or faceswap. We’ll design the graphics, or you supply your own.
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